Managing issues

An issue is the record Copernico keeps of each manual change made to a participant or a group of participants.

These are the most common changes that create issues:

You can review issues and undo any of these changes by deleting its issue.

ℹ️ Note: issues include both individual changes and changes made in a batch to a group of participants.

 

1. Race issues panel

  1. Click the Issues button (exclamation icon) on the right sidebar. The Issues panel opens with all the issues of the race, newest first. Each issue shows an icon with its type, the affected participant (name and bib; click it to open the participant), the changed data and the date and time.
  2. In the Issues panel you can perform the following actions:
    1. Search by the participant's bib.
    2. Filter the issues by date and time range with the slider.
    3. Filter the issues by type with the drop-down list.
    4. Delete an issue with the trash can icon. Copernico asks for confirmation in the Deletion confirm window (“Are you sure to remove the issue? This can't be undone.”): click Remove. When the issue is deleted, the change is undone.
    5. Delete all the issues shown in the list at once with the Delete visible issues button. Only the issues matching the search and the filters applied are deleted.

If the race has no issues, the panel shows the message “There are no issues in this race”.

Race Issues panel with the search box, the date and time slider, the type filter, the trash can icon and the Delete visible issues button

⚠️ Important: once an issue is deleted, the deletion cannot be undone.

 

2. Participant's issues

To see only one participant's issues, select the participant in the participants table, right-click and choose Participant's issues (exclamation icon). You can also open them from the participant's readings page, with the exclamation button of its side menu.

The Participant's issues panel opens, without search or filters. Issues are deleted in the same way as in the race panel: with the trash can icon, confirming the deletion.

Participant's issues panel with a status change and the trash can icon

ℹ️ Note: in the organizer app, the participant's issues option is only available if the organizer has the Can see History permission.

 

3. Issues in the Log

If a change in the race, in a participant or in their readings creates an issue, it can also be seen in the Log section. In the Issues column, actions that created issues show a link (information, with an eye icon) that opens a panel with them. If they have already been deleted, it shows “Issues deleted”.

Log with the Issues column of each action

ℹ️ Note: do not confuse these issues with the issues shown by the Pre-race check, which are data validation warnings.
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